Career Opportunities

West End House is a mission-driven organization committed to inspiring and enabling young people from all backgrounds to realize their full potential as productive, responsible, and caring citizens. West End House staff identify as passionate and innovative youth development professionals. They view their work as more than just a job. They are driven by equity and inclusion to build meaningful relationships with young people. Each staff member lends a valuable set of talents and expertise that supports youth and the entire organization each day. Professional development opportunities are created and made available to ensure that all staff members are continuously challenged and growing in their roles.

West End House offers a generous benefits package for full-time staff members that includes competitive salary; paid vacation, holiday, and sick days; health and dental coverage; life, short-term and long-term disability insurance; voluntary 403b participation; and a pension contribution upon eligibility.

Outcome and Evaluation Director

Teen Services Coordinator

Welcome Center and Administration Coordinator

High school students seeking part-time employment opportunities in our Peer Leader Program can apply here. Please submit your completed application to our Career Development and Employment Specialist Carleen Colin. If you have additional questions, please feel free to email ccolin@westendhouse.org.


OUTCOME AND EVALUATION DIRECTOR

POSITION DESCRIPTION

The Outcome and Evaluation Director is an exciting new role created by and shared between two leading youth development organizations in Boston – Sociedad Latina(SL) in Roxbury and West End House (WEH) in Allston. This role will be central to each organization’s commitment to measure program effectiveness and presents an exciting opportunity to dive into vast amounts of data and help SL and WEH tell the amazing story of impact in their communities. The ideal candidate will approach the work from a holistic viewpoint of how programs are uniquely tied to impact, and the best ways to introduce synergies between operations and measurement. They will have extensive experience with program evaluation, preferably in a non-profit setting. Experience working with youth from urban communities and partnering with community based organizations is a plus.

The Director will drive evaluation efforts at SL and WEH to a new level of sophistication, developing and implementing new opportunities to build knowledge and evidence with an eye toward long-term growth, sustainability, and program refinement.

Primary Responsibilities

Enhance culture and capacity

  • Engage with staff members throughout the organization to understand their evaluation and data needs.
  • Support all staff as they work to input and utilize client and outcome data; ensure complete and accurate data entry via regular staff training and maintenance procedures;
  • Design, modify, and oversee the administration of data collection instruments, such as surveys and questionnaires, as well as focus groups and interviews; create or amend existing tools to better align with desired program outcomes

Analysis

  • Critically analyze results of all evaluation activities, seek areas where efficiencies could help bolster the reliability and validity of collected data, and course correct where necessary.
  • Create systems to track deliverables across each organization’s grant portfolio; identify system deficiencies and recommend solutions to improve the program quality
  • Create monthly, quarterly, and annual reports as necessary, summarizing the totality of the organization’s data across all existing metrics; work with the development team to produce high quality impact reports for internal and external stakeholders.

Systems Management

  • Manage each organization’s evaluation activities across multiple platforms and settings, while simultaneously promoting conformity and consistency among all collected data and existing survey instruments.
  • Work with staff to build capacity for the management of the data systems and advance to become the primary manager of databases including but not limited to: Efforts to Outcomes (ETO), Vision (MTS), Salesforce.

Position Requirements (Education, Experience, Knowledge, Skills, Abilities, Work Demands)

  • Bachelor’s degree required, Masters in related field a plus
  • Demonstrates Knowledge of Data Management and Systems
  • Self-motivated and resourceful, significant evaluation/outcomes experience required
  • Experience supporting and enhancing database processes that support many functional departments; or an equivalent combination of education, training and experience.
  • Ability to synthesize complex concepts and translate their meaning.
  • Coursework or relevant field experience in statistics is desired.
  • Intermediate to advanced technical skills in Microsoft products – Excel, Word, Outlook, PowerPoint is desired.
  • Prior use of Excel statistics add on package or SPSS and SAS a plus.
  • Excellent organizational and writing skills, solid verbal communications.
  • Ability to work independently and as a team.
  • Demonstrated ability to work across cultures and ethnic backgrounds.

This position will work out the Sociedad Latina office 2 days per week and the West End House office 3 days per week.

Founded in 1968, Sociedad Latina is a comprehensive youth development organization located in Mission Hill/Roxbury. We achieve our mission through the implementation of our Pathways to Success positive youth development model, which is designed to meet the needs of Boston’s Latino and English Language Learner (ELL) youth ages 11-21. Through Pathways, youth build the skills necessary for long-term success by engaging in comprehensive programming in four areas: Education, Civic Engagement, Workforce Development and Arts & Culture. Our model is culturally relevant, bilingual and rooted in the community.

West End House is an innovative and vibrant youth development agency that provides outcomes-driven programs to more than 1,700 youth ages 7-24 living in the city of Boston. High-impact programs, delivered by a dynamic team of professional staff and volunteers, ensure that our young people are succeeding academically, exploring and mastering the arts, developing career readiness skills, persisting and graduating from college, and adopting healthy lifestyles.

This position will work at Sociedad Latina 2 days per week and the West End House  3 days per week, with future flexibility to work 20% of their work week remotely.

CANDIDATES SHOULD EMAIL A LETTER OF INTEREST AND RESUME TO:
Sarah MacPherson, Development Operations Coordinator, smacpherson@westendhouse.org

TEEN SERVICES COORDINATOR

West End House staff identify as passionate and innovative youth development professionals. They view their work as more than just a job. They are driven by equity and inclusion to build meaningful relationships with young people.

POSITION SUMMARY
The Teen Services Coordinator is responsible for creating fun, engaging, and impactful experiences for teens at the West End House. The ideal candidate will have the strong desire and ability to connect with teens and motivate them to be engaged in academic, leadership, and recreational programs. They will also be responsible implementing a wide variety interest based programs that help to recruit and retain teens in our daily program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ensure the delivery of key academic, leadership, and recreational programs for members age 13 to 18, including events and field trips.
  • Establish meaningful relationships with teens and provide guidance for their academic progress and leadership development.
  • Work in collaboration with the Director of Academic Success to collect report cards, create targeted study groups and to manage student interventions
  • Plan and execute High School Exploration Programming for 8th grade students to guide them through high school selection
  • Organize and execute Khan Academy SAT preparation program
  • Build and promote a culture of community and fun in the High School Lounge.
  • Track teen attendance to ensure consistent enrollment in daily programs; Create recruitment and retention plans as needed.

 GENERAL EXPECTATIONS

  • Strength Based Relationship Building – West End House uses a strength based approach to build relationships that endure and contribute to positive outcomes for our young people. Staff focus on the assets of our young people, rather than the deficits, to support continuous growth;
  • Innovation – West End House prides itself on creating and offering innovative and responsive programs. Staff members are expected to think outside the box, proactively problem solve, and be courageous in their daily work;
  • Curiosity –West End House staff are enthusiastic to learn. They participate in personal and professional opportunities designed to challenge and expand to their knowledge base. They are encouraged to seek out learning experiences and actively participate in their own development;
  • Data Informed– Assessing our impact is critical to insuring the best outcomes for our program participants.  Our staff is expected to use data to inform current program content and future program development, ensuring our offerings meet the needs AND interest of our young people;
  • Healthy Environment– Teaching our members the importance of living an active, healthy lifestyle is a priority. As such, our staff is expected to model healthy behavior while working with our young people;

CHARACTERISTICS

  • “Hands-On” mentality – candidate must work directly with kids and families.
  • Relentless and proactively reaches out to youth, can see a youth succeeding even when the youth cannot see it her/himself
  • Strong group facilitation skills balancing youth needs and interests.
  • Ability to relate to culturally diverse group of youth as an instructor and mentor.
  • Thrives in a collaborative and fast-paced environment; works hours as program and youth needs arise
  • Witty with a fun sense of humor

QUALIFICATIONS

  • Bachelor’s degree preferred, or equivalent experience.
  • 2+ years’ experience in youth development; preferably in multicultural environment
  • Ability to work comfortably with a hands on approach, in study groups, workshops, or enrichment activities, with a diverse group of teens
  • Experience with teen recruitment and retention
  • Experience with innovative methods to contact and develop relationships with youth
  • Strong classroom management and program facilitation skills
  • Demonstrated knowledge of youth development
  • Experience working in multicultural environments, bi-lingual (English/Spanish) a strong plus.
  • Valid Massachusetts driver’s license preferred.

SALARY AND BENEFITS
Our comprehensive benefits are designed to enhance all aspects of our employees’ lives: physical health, financial security, general well-being and professional development. Our package for full-time staff members that includes competitive salary; paid vacation, holiday, and sick days; health and dental coverage; life, short-term and long-term disability insurance; voluntary 403b participation; and a pension contribution upon eligibility.

The West End House Boys & Girls Club (WEH) is an independent Boys and Girls Club in the City of Boston that has been transforming the lives of immigrant and urban youth since its founding in 1906. Our mission is to inspire and enable young people, especially those from disadvantaged backgrounds, to realize their potential as productive, responsible and caring citizens. Located in the Allston neighborhood of Boston, the WEH operates six days a week in its 43,000 square foot facility and has a $3.6 M annual budget. Twenty eight full-time staff deliver a broad scope of programming for 1,500 members between the ages of 7 and 20 in four core areas: leadership and life skills; academic support and college preparation; sports, fitness and nutrition; and visual and performing arts.

West End House  is an equal -opportunity employer and encourages individuals from diverse backgrounds to apply.

CANDIDATES SHOULD EMAIL A LETTER OF INTEREST AND RESUME TO:
Elle Davis, Director of Academic Support, e.sdavis@westendhouse.org

WELCOME CENTER AND ADMINISTRATION COORDINATOR

West End House staff identify as passionate and innovative youth development professionals. They view their work as more than just a job. They are driven by equity and inclusion to build meaningful relationships with young people.

POSITION SUMMARY
The West End House seeks an eager, detail-oriented, individual with strong interpersonal and organizational skills to serve as the full-time Welcome Center and Administration Coordinator. As the primary staff for our fast paced front desk area, this individual will provide patient and attentive customer service for our youth and families while executing policy and safety procedures. For the remaining half of their time, they will provide bookkeeping and HR support, complete bi-weekly payroll, and perform various office management tasks.

Welcome Center (50%)

  • Safeguard lobby area by cheerfully and politely greeting each person, determining the purpose of their visit and directing them appropriately.
  • Greet members by name in a friendly manner.
  • Communicate accurate information regarding membership and program offerings by staying abreast of program information, special events and schedules.
  • Receive and direct all incoming calls.
  • Resolve concerns of youth and parents in a professional and courteous manner
  • Ensure integrity of security procedures.
  • Work with staff, volunteers, and members to grow our team spirit and family atmosphere

 Administration (50%)

  • Support Finance Manager with bookkeeping tasks, including AR/AP, credit card statements, bank deposits, account reconciliation, QuickBooks entry, tax preparation etc.
  • Process human resources tasks such as benefit enrollment, reporting, maintaining personnel records, and payroll processing.
  • Perform office management tasks such as inventory control, ordering supplies, and organization of common areas.
  • File and digitize organizational documents as needed
  • Receive and process membership applications

GENERAL EXPECTATIONS

  • Strength Based Relationship Building – The WEH uses a strength based approach to build relationships that endure and contribute to positive outcomes for our young people. Staff focus on the assets of our young people, rather than the deficits, to support continuous growth;
  • Innovation – WEH prides itself on creating and offering innovative and responsive programs. Staff members are expected to think outside the box, proactively problem solve, and be courageous in their daily work;
  • Curiosity –WEH staff are enthusiastic to learn. They participate in personal and professional opportunities designed to challenge and expand to their knowledge base. They are encouraged to seek out learning experiences and actively participate in their own development;
  • Data Informed– Assessing our impact is critical to insuring the best outcomes for our program participants.  Our staff is expected to use data to inform current program content and future program development, ensuring our offerings meet the needs AND interest of our young people;
  • Healthy Environment– Teaching our members the importance of living an active, healthy lifestyle is a priority. As such, our staff is expected to model healthy behavior while working with our young people;

CHARACTERISTICS

  • Able to relate to culturally diverse group of youth
  • Courteous, positive attitude focused on problem solving
  • Manage and execute multiple projects at one time.
  • attention to detail and a passion for accuracy
  • Ability to take directions well
  • Witty with a fun sense of humor

QUALIFICATIONS

  • High School Diploma required; college degree preferred
  • 2-4 years customer service or administrative experience
  • Experience working in multicultural environments, proficiency in another language a strong plus.
  • Valid Massachusetts driver’s license preferred.

SALARY AND BENEFITS

Salary range is $35,000 – $40,000 depending on experience. Our comprehensive benefits are designed to enhance all aspects of our employees’ lives: physical health, financial security, general well-being and professional development. Our package for full-time staff members that includes competitive salary; paid vacation, holiday, and sick days; health and dental coverage; life, short-term and long-term disability insurance; voluntary 403b participation; and a pension contribution upon eligibility.

The West End House Boys & Girls Club (WEH) is an independent Boys and Girls Club in the City of Boston that has been transforming the lives of immigrant and urban youth since its founding in 1906. Our mission is to inspire and enable young people, especially those from disadvantaged backgrounds, to realize their potential as productive, responsible and caring citizens. Located in the Allston neighborhood of Boston, the WEH operates six days a week in its 43,000 square foot facility and has a $3.6 M annual budget. Twenty eight full-time staff deliver a broad scope of programming for 1,500 members between the ages of 7 and 20 in four core areas: leadership and life skills; academic support and college preparation; sports, fitness and nutrition; and visual and performing arts.

The West End House Girls & Boys Club is an equal -opportunity employer and encourages individuals from diverse backgrounds to apply.

Please send letter of interest and resume to Jenny Nute, Chief Impact Officer, jnute@westendhouse.org